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FacebookDear PayPal;
I recently added a bank account to my PayPal account but I think doing so created some sort of major glitch in your system. The bank account was somehow removed from my PayPal profile. When I tried to add it again, the account was disallowed. An error message told me to fax over a recent bank statement and a cover letter provided to re-add the account. I did as told and received another email telling me that I now needed to fax over a copy of my driver’s license and a copy of my most recent bank statement on a paper with bank letterhead. Meanwhile, I’ve been having all sorts of problems making transactions. My most recent purchase was didn’t go through and was canceled by the vendor because PayPal didn’t transfer the funds. What’s going on?
I receive paperless billing and don’t have access to my bank’s letterhead to print out a statement. Plus, I feel real uncomfortable spending copies of my driver’s license and bank statements to some foreign fax machine far away from me.
What gives? Why am I having problems? PayPal is supposed to be easy. If I knew there would be these ridiculous hoops to jump through or my account would freeze, I would have never added a bank account. Please tell me what is going on and what needs to be done to fix this issue–something that doesn’t involve me faxing sensitive materials that could be used to steal my identity.*
Why me? Why does stuff like this always happen to me? I opened my PayPal account something like nine years ago. I didn’t add a bank account then because I didn’t want to give an unknown organization access to my money. But after a decade of success, I decided to “trust” PayPal because of supposed added benefits that occur when you have a bank account on file. So far it looks like the only “perk” I’m getting is shit on (unless not being allowed to buy what you want is consider a perk…which it probably is when contrasted to “shit on”). Hopefully this mess resolves itself soon…’cause I really don’t wanna deal with another long, stressful battle with another faceless corporation.
* At least that’s the email I would have sent if PayPal didn’t have a 1000-character limit to all emails. Why do places do that? I’m tired of crafting thorough and detailed messages that outline my problem only to hafta truncate it into something that’s less than a thousand characters. It seems ridiculous. Who can accurately explain problem in less than a thousand characters (including spaces)? I know I can ramble on a bit–but tight restrictions like that don’t help anyone. The email I was forced to send has little explanation doesn’t feel as detailed or concise. I know I’m going to get an automated, form response that will not help my problem. This sucks. It’s started already! I hate the Man!